Looking to bulk up your resume, or simply learn something new? A set of new Autel training courses is set to make you a whiz on the company’s drones, targeting engineers, maintenance people, drone pilots and salespeople who want to level up their knowledge of drones.
Autel, which is based out of both Shenzhen, China and Washington state in the U.S., this summer announced that it would launch new Autel training courses. The courses aren’t fully fleshed out and ready to go quite yet, but we do have a preview of what’s to come.
What’s covered in the Autel training courses?
The training courses will center around the Autel Dragonfish series, which is the commercially-focused long-endurance, vertical take-off and landing (VTOL) drone. The Autel Dragonfish promises 20 minutes of flight time, up to 18.6 miles of transmission range, and 4K imaging. This follows news from May 2022 that new versions of Autel’s unique, tilt-rotor drone, the Dragonfish, would finally become available in the U.S. in the form of the Dragonfish Pro and Dragonfish Lite.
With the training courses, expect to learn:
- product and technical support knowledge.
- walkthroughs of the programs that agents would likely use for customer service.
The entire Autel drone training program will start with a four-course online series called Dragonfish Ground Training. Once that section is passed, students can move on to an in-person training.
Upon completing both pieces of the course, you’ll receive what’s called a Manufactured Certified Operator (MCO) certification. That certificate is given through FAA (not any sort of government agency) and Autel said it is valid for two years.
As far as the four-part in-person courses go, they will include:
Ground Operations Training: Learn how to actually operate the Dragonfish drone beyond just practical taking off/flying/landing, but also safety. Get a deeper understand of the drone’s hardware and software capabilities, flight dynamics and tracking controls.
Sales Training: Though Autel says these lessons are still “under development and review,” this portion is aimed at Autel dealers and new Autel sales employees, teaching them how to best pitch the company’s products.
Engineering and Maintenance Training: Want to learn the internal mechanics of Autel’s Dragonfish drone? Whether to level up your engineering skills, or to help guide repairs or maintenance, this piece is for you.
Who are the Autel training courses for?
Not just anyone can sign up because they want something to do — at least not yet. For now, the Autel training courses are only available to key Autel stakeholders, which includes Autel sales and dealer staff, other Autel employees, and to trainers who will train other staff. In fact, right now the training is being conducted with Autel’s Customer Service Team.
But as the courses get a healthy handful of testers (by way of Autel’s own people) and the additional sections on sales, engineering and maintenance get added, it looks likely that the courses could expand to broader audiences.
Why is this significant?
The Autel training courses signal a couple different priorities for Autel as a company.
Customer service as a priority
The first is an emphasis on customer service, something that some drone companies have struggled with (perhaps unsurprising, given the complexities of a drone). Building up a fleshed out training program seems to suggest that Autel’s customer service is people who truly know the drone — and not a random call center in a foreign country.
Reliance on dealers to sell drones
The second point reveals something about Autel’s sales strategies: an emphasis on authorized dealers. Drone companies have long had a strategy of relying on individual, certified “dealers” to sell their enterprise products. DJI made an interesting pivot in 2021 when it added the ability to purchase enterprise drones directly through DJI’s website. In contrast, it seems like Autel would prefer you purchase it by a third-party seller who is knowledgeable about the product (and has gone through this training program).