dji mavic pro dji care refresh

DJI Care Refresh provides additional drone protection coverage — for an extra fee

DJI Care Refresh, DJI’s extended warranty plan, could come in handy if you accidentally drop your drone or crash it into a pool. For an extra cost, you can get additional protection beyond the standard warranty.

The cost of coverage varies per DJI product. DJI Care Refresh coverage for a more expensive piece of gear, say, the DJI Inspire 3 drone costs a lot more than for an Osmo Pocket.

To get Care Refresh coverage, you must purchase it within a certain (and short) window of the product being activated. Additionally, the product must be brand new and cannot have been previously activated. You can purchase coverage for either one, two or three years.

If shopping directly through DJI, you can purchase Care Refresh alongside your DJI purchased made through its online store. Some flagship and authorized stores also sell DJI Care Refresh activation codes. You can bind these to your product after purchasing.

For purchases made through authorized resellers like Amazon and B&H Photo, go to the DJI Online Store and navigate to their Service page. From there, click on DJI Care Refresh. That takes you to a new page allowing you to input your product’s serial number to purchase DJI Care Refresh.

Photo courtesy of DJI.

The difference between DJI warranty and DJI Care Refresh

DJI’s product warranty guarantees repair service will be provided when your DJI product is malfunctioning due to non-user error, and the item broke within the covered warranty period. DJI Care Refresh, entitles you to replacement service if damage occurs to the product during normal use or accidents that — at least in some capacity – was your fault (or at least wasn’t DJI’s fault), such as water damage, collisions, and dropping.

In most cases, if your drone or other DJI breaks — say, you accidentally fly it into a pool — you can return it to DJI if you also purchased DJI Care Refresh. The catch? You’ll still owe a fee to get a replacement, and there are caps on how many replacements you can get. So don’t try to think you can perform dangerous drone stunts and get away with free replacements.

Holding DJI Care Refresh’s 2-Year Plan also extends the official warranty period by two years. And in summer 2023, DJI added the option to have a 3-year plan, too, for even more coverage.

What’s covered under DJI Care Refresh?

DJI Care Refresh can get you coverage for accidental damage, as well as normal wear and tear.

Covered situation include:

  • Collisions
  • Water damage
  • Normal wear and tear

Coverage for the DJI Mini 2 and Mavic Air 2 is even more extensive. With those drones, DJI covers flyaways. Though the cost of a replacement in the event of a flyaway is higher than most other situations. Read more about whether DJI Care Refresh Flyaway Coverage is worth it, here.

Is DJI Care Refresh worth it?

It’s hard to say. Given the upfront fee on top of the additional cost of a replacement, in many cases it can be worth it to buy a new drone altogether.

But for drone power users, DJI Care Refresh is likely a good way to buy some piece of mind. Plus, it gets you a massive discount on a replacement drone when the (hopefully not inevitable) time comes.

That said, you should consider the pace upon which DJI iterates upon and launches new products. For example, DJI in 2020 gave us the DJI Mini 2. But within just three years, DJI had launched two upgraded versions, first the DJI Mini 3 and then the DJI Mini 3 Pro drone.

Because of that DJI Care Refresh cost and replacement fee, you might rather just have a new, DJI Mini 3 Pro drone rather than pay money for a second DJI Mini 2 drone.

A history of DJI Care Refresh

DJI Care Refresh was first launched in 2016 alongside the introduction of DJI’s Mavic Pro. At that time, DJI was offering DJI Care Refresh for the Mavic Pro for $99.

At the time of launch, DJI Care Refresh covered accidental damage to the Mavic Pro’s aircraft, gimbal or camera during normal use for up to 12 months. As is still the case now, you had to pay an additional fee to get a new drone (which is new or equivalent to new). At the time, the first replacement cost $79 and the second cost $129.

One big complaint with DJI Care Refresh at rollout was that it did not cover water damage or flyaways. That’s presumably so DJI can profit off of the parts that still work, and so users couldn’t say they “lost” it and get a second drone for $99. Thus, DJI added Flyaway coverage in early 2021.

And in summer 2023, DJI rolled out even more DJI Care Refresh changes. With that came increasing the coverage period from two to three years while also upping the number of replacement drones you’re entitled to. Here’s a look at what those summer 2023 DJI Care Refresh changes entailed:

What other types of extended warranty coverage does DJI offer?

What if you’re a drone power-user? Let’s say you fly drones pretty much all day, every day, or you rely on them as your primary source of income. DJI offers a few other extended warranty or service programs. These provide more protection and customer support than what you’ll get from DJI Care Refresh.

DJI Care Enterprise: DJI Care Enterprise is similar to Care Refresh, but is geared toward enterprise-level (i.e. more expensive) products. While you can’t buy Enterprise Shield for a DJI Spark, you can buy Care Refresh. Likewise there’s no Care Refresh for the Mavic 2 Enterprise Series of drones, but there is Enterprise Shield.

Like Care Refresh, DJI Care Enterprise provides broad accident coverage, repair and replacement services, free shipping and free delivery. But there’s one big difference, with DJI Care Enterprise, there’s no deductible. Though for each replacement, DJI deducts a fee equivalent to the damage assessment cost for the original product from the coverage amount.

Have you purchased Care Refresh? Was it a good investment, or more trouble than it’s worth? Leave a comment below!

Purchase DJI Care Refresh here.

17 Comments

  • Robert Anderson says:

    Thanks for posting the info on the replacement charges (I’ve been looking for days!) I’m not sure why DJI doesn’t explicity state the “small fee” on their website, as I’ve hesitant to pull the trigger. Now that I know the replacement cost, I think the warranty is well worth the money. $100 dollars for a years worth of piece of mind is a great deal, and by that time, I’ll be ready to upgrade to Mavic 2!

  • FRANK says:

    I plan on getting the protection plan, its a one time fee of $99 then $79 for the first replacement then $129 for the 2nd. Thats not bad saying the drone is $999. So keep it on land or be careful over water. And the “won’t replace if a fly away happens is understandable. If DJI keeps there word on accidental damage ect then it will be well worth it… then again what do you have to lose? Don’t get it and if it crashes well good luck. Get it and there is a 70ish% chance you will get another drone for $79. Sounds good to me….

    • Ollie says:

      It will take about 6 weeks or so to get the replacement. So if you can wait that long then it is fully worth it.

  • drunknex says:

    Reminds me of Intel processors where you pay 40$ and if you fail overclocking your processor and completely destroy it they just replace it for you…
    Not a bad offer…

  • Tim O'malley says:

    It’s worth highlighting that it is only good for 12 months. That isn’t mentioned on the DJI site but is mentioned by Drone Girl.

    Thanks!

  • Artem Russakovskii says:

    Water damage is now covered, as of today.

  • Patrick says:

    I went for it….. 149.99 is cheap insurance for the P4P.
    Hopefully I wont need it.
    However @ this price, it is one of those things That at that price if I were to need it.. I wouldn’t be happy with myself if I did not buy it.

    • Chris Hill says:

      You may well need it. It is only cheap if they honour the policy. My experience so far as a new customer is appaling and I have asked for a refund on the basis that the policy is not fit for purpose intended.. The initial contact side of thi poicy is dysfunctional, the online claim form is clunky and will prevent you from going to the next stage. When you ask for a reason why you will get no satisfactory answer just an automated “Sorry for your experience, we will get back to you in due course”. They do but with nothing constructive just more automated script typed from a list of standard replies. In the end I contacted an official DJI repair center in the UK and paid for the repair.. Much less hassle , not too expensive and you dont get to deal with Time Zone Lag. You do get to deal with people who are straight forward and dont use smoke and mirrors to get out of a contract!

  • John says:

    Help. What would happen if you were to crash the drone within 48hrs of activating it? Would you still be covered if you purchased the refresh insurance after the crash but within the 48 hr period? Thanks

  • Andrea says:

    What’s the difference about standard warranty and dji care refresh? only time speed to replace unit?? or the standarda warranty does not cover accidental damage? thank for info

    • Elio says:

      A product warranty is a guarantee of repair service provided by a manufacturer if any product defects are found. DJI Care Refresh provides replacement service if damage resulting from accidental damage occurs to the aircraft, propellers, or battery during normal use. You can still enjoy DJI’s standard product warranty without buying DJI Care Refresh, but DJI Care Refresh can greatly reduce service costs. Furthermore, if the repair costs are covered by the standard product warranty, the remaining Replacement balance on your DJI Care Refresh will not be affected.

      • Elio says:

        A product warranty is a guarantee of repair service provided by a manufacturer if any product defects are found. DJI Care Refresh provides replacement service if damage resulting from accidental damage occurs to the aircraft, propellers, or battery during normal use. You can still enjoy DJI’s standard product warranty without buying DJI Care Refresh, but DJI Care Refresh can greatly reduce service costs. Furthermore, if the repair costs are covered by the standard product warranty, the remaining Replacement balance on your DJI Care Refresh will not be affected. (http://www.dji.com/service/djicare-refresh/info#s4)

    • jazz says:

      standard warranty does not cover accidental damage.

  • Ollie says:

    It took over a month to get a replacement. Better off just buying a new one if you can afford it. Waste of time for me. Lost a lot of gigs because I was waiting for my replacement to show up. Sooooo low. Very dissapointed with DJI on this regard.

  • Kareem says:

    Under which damage condition do you actually replace the whole drone with a new one “$79/$129” 1st/2nd & when do you only repair the damaged part “Free”?
    Thanks

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